FAQ

How Do I Order and Pay?

• After deciding the product(s), quantity, size(s), simply CLICK the big "BUY IT NOW!" Button that can be found at the top of each the product page.
• After clicking the Buy It Now Button you will be taken to the Cart Page to review your cart. Once you are happy with the items in your cart, Click on the "Checkout"Button to proceed. If you want to purchase more items, go back to the store and add more products to the cart before clicking Checkout.
• Enter your Contact Details and your Shipping address so that we can ship the items to your house or apartment. Please make sure your address is correct and in English please. Click the "Checkout" button below.
• Select the Shipping Method you would like. Either Standard Shipping or Expedited Express Shipping. Then click the "Continue to Payment Method"button.
• Select your favorite payment method. We accept all credit cards, Paypal, Google Pay, Apple Pay as our payment options. Click "Complete Order" button and you are done!
• Congratulations! Now just sit back and enjoy. Your goodies are being processed and packed as we speak!

What if I fill in wrong information(shipping address/receiver name)?

• Within 12 hours, please contact us via info@smd-salon.com, we can change the information for free.
• After 12 hours, and your order has already been shipped.Please contact us via info@smd-salon.com, you need to pay the re-shipping fee.

What if I purchased wrong case mode?

• Within 12 hours, please contact us via info@smd-salon.com, we can change the information for free.
• After 12 hours, and your order has already been shipped.Please contact us via info@smd-salon.com, you need to pay the re-shipping fee.

Do I need to make an account to order?

You can checkout as a guest BUT there are some perks if you have an account with us:

1. Quick checkout process.
2. Easily view your order status and order history.
3. Receive updates detailing our new releases and special promotions before anyone else!

Is My Information and Payment Secure?

• We value and respect your privacy.
• Your private information is Never shared, and payment is 100% safe and secure.
• Also we are hosted on Shopify, the biggest and most reliable e- commerce platform in the planet. And to be triple sure, we process the payments using Verified Paypal and Stripe, one of the biggest and most secure payment gateways. They give you (and provide us) security against all fraud.

I didn’t receive an order confirmation email, can you send it again?

• Every order made from our store is automatically sent a confirmation email. Please check your spam or junk folder as it may be there.
• If it's still missing, just contact us and we'll send you a new email confirmation of your order!

Do you accept Cash-On-Delivery payment (COD)?

• Unfortunately our operations are only limited to credit/debit card transactions and Paypal. This is to ensure our customers get their consumer protection and also our business is validated.

What is the currency of the store and can I pay in another currency?

• All prices may be shown in local currency depending on which country (CEO IP address) the customer's location, for their convenience.
• However, the customer can only checkout using USD.
• You will checkout using most current exchange rate. Your credit card bank service provider or PayPal will automatically convert the currency for you.

Why is my discount (Coupon) code not working?

• Discount codes are unique for each customer and or unique to the specific product or promotional campaign!
• The most common reason why a discount code does not work is that it already has expired.
• We suggest that right after you get a discount code you will use it right away before it expires!

Where do you Ship and Deliver to?

• Yes, we provide Worldwide Shipping Anywhere you are in the universe, we got you covered. If you have an address, we can ship it there.

How long does it take you guys to process our orders?

• We process and package all orders Fast, all within 48 hours of the purchase timestamp, ready to be shipped the next working day!

How long does shipping and delivery take? When can I expect my goods?

• We Offer 2 Methods Of Shipping.
• Standard shipping takes about 10-20 business days.
• Averages about 8-20 business days. Please allow up to 2-5 weeks for rare cases, like special holidays or extremely high demand.
• You can choose Expedited Express Shipping upon checkout, delivery takes approximately 7-15 business working days.
• All packages are sent with Tracking Number so you can check it every step of the way!

Has my order already been shipped? How will i know?

• You can track your order by using the Track Order page on our site.
• Once your order has been shipped, you will be sent an automatic email where you'll be able to track your package and see its status.
• If unsure, please contact us so our support team can check on your Order details for you. You will need to provide them with your Order ID for them to be able to pull up your tracking info.

Why does the Tracking status show ‘currently unavailable’ or not moving?

• Once the parcel is shipped, it usually takes another 3-7 days for the tracking status to show up correctly on the tracking website.
• We don't know why there is a lag time between the tracking couriers updating it but we assure you that the items are on the way. We recommend to check back in a few days.
• Please be patient and we promise it is worth the wait. If there is any issue, please contact our customer support from our contact page. We are happy to help in any way and resend you the package if needed.
• If the tracking shows that the package already arrived at your country but isnt moving, then most likely it is being held at the local post office or customs.Please check and contact your local post office if this is the case to retrieve your packages.

The tracking site says my order has been Delivered, but I haven't received my package yet?

• Most often, this happens when the packages are held at your Local post office and they should be the ones contacting you. This is something we dont have control over but will help you assist you as much as possible.
• Please kindly contact your local post office if the parcel has arrived at your destination country, to retrieve your packages there!
• Please contact our Customer Service for further assistance or help required or if we need to resend your packages.

I ordered 2 (or more) items but only received 1 item so far... Where is the rest of my order?

• If you ordered multiple/different products from our store, you may receive multiple packages instead. (this is done for more efficiency and faster shipping times since we have multiple warehouses worldwide)
• Most of the times, we try group everything in one package for you.
• If you ordered many of the same products, then you will usually receive it all in 1 package.

Can I cancel my Order? If so, How do i do that?

• An order can only be cancelled by the system within 12 hours after you placed your Order.
• If it's passed 12 hours already, you may not cancel your order as the products will have already been processed to be shipped out by our system and team. As mentioned we ship out our orders fast!
• After 12 hours, you'd need to wait until you receive your package and return it to us unused in its new condition back to us for a full refund. Refund/Replacement please View' o ur policies page Here for more details.

How do i return a damaged item?

• Usually we'll just require a photo for proof, once we receive your evidence, we'll just resend you a new one immediately!
• Please View our Refund/Replacement Policies Here for more details.

How do I get a refund?

• You can only cancel orders within 12 hours of purchase timestamp.
• If you wish to request a refund after 12 hours of order timestamp, you must wait till you receive your product before you return the package in it's New, Unopened, Original condition, back to us.
• Customers will be responsible for shipping the items back to our warehouse.
• If the items arrived damaged, as promised, we'll ship you a new one instantly!
• Refund/Replacement policy here please View' o ur for more details!

I haven't received the refund on my credit card yet, what is happening?

• Please allow up to a few weeks for the amount refunded to show up on your credit card statement.
• If you haven't received a refund yet after that, please contact your credit card company, it may take some time before your refund is officially posted.

How can I unsubscribe from the automatic emails?

• You may unsubscribe from the newsletters and automatic emails anytime by clicking on the underlined word “unsubscribe” which you can find at the bottom of each email.
• Be warned that if you do unsubscribe from us, you WILL NOT get exclusive discounts and special first-to-see offers sent to you anymore.

 

If you still feel you need more support, please do not hesitate to use the Contact Us page and submit your request to us. Looking forward to hearing from you and serving you!